Terms & rules

Fairness policy

Introduction

This Fairness Policy describes the principles and procedures adopted on our Website (hereinafter the «Platform», «Website» or «We») to ensure fairness and integrity of our online platform.

Random number generator (RNG)

RNG certification: A core part of our commitment to fairness is the use of a certified random number generator (RNG) for all games on our platform. Our RNG is rigorously tested and certified by independent third-party auditors to ensure that game outcomes are truly random and unbiased.

Testing frequency: Our game suppliers conduct regular, comprehensive RNG tests to maintain integrity. These tests are performed by accredited testing agencies to verify that the RNG consistently produces unpredictable and unbiased results.

Transparency: RNG test results are available to players on request, reflecting our commitment to transparent gameplay.

Theoretical return to player (RTP)

RTP is a theoretical calculation of the expected percentage of stakes that a given game will return to the player after a very large number of game rounds (for example, hundreds of millions). While each session is unpredictable and a player may win a large amount or lose their stake, the average return of a specific game over the long term will tend towards the theoretical RTP. The exact RTP percentage is set by our game providers in line with regulatory requirements and is protected from external interference. Further information on RTP for specific games can be found in the information section of the relevant game.

Game fairness

Game suppliers: We work with licensed and vetted game suppliers who adhere to strict fairness standards. Before integrating any game, we thoroughly review RNG testing methods and supplier reliability.

Regular reviews: Our team continuously monitors game performance and fairness to ensure players are offered equal opportunities.

Responsible gaming

Player protection: Alongside fairness, we prioritise responsible gaming. We provide tools for deposit limits, cool-off periods and, where appropriate, self-exclusion. See our Responsible Gaming Policy and Self-Restriction Policy for details.

Upholding fair play: Where responsible gaming principles are breached, we may take appropriate action, including suspending or closing accounts, to maintain a safe and reliable environment for all users.

Continuous improvement

Adaptive measures: We monitor developments in online gaming and adopt new technologies and methods that enhance fairness and security.

Feedback and reporting: We encourage players to share feedback and report any fairness-related concerns. All reports are reviewed and investigated where necessary.

Conclusion

Our Platform adheres to high standards of fairness, transparency and integrity recognised across the industry. This policy reflects our commitment to providing a safe, fair and enjoyable gaming experience in line with applicable law.

The Platform confirms its commitment to fair play through regular RNG testing, independent audit and responsible gaming practices. By following these principles, we aim to build an environment players can trust and enjoy.

Tell us about your issue

If you encounter issues that could not be resolved through our technical support, you may submit a complaint to independent supervisory bodies that handle player–casino disputes, such as 4LUCK.

Privacy notice

Introduction

This Website (hereinafter the «Website», «We», «Us» or «Our») values the privacy of its players (hereinafter the «Player» or «You»).

This Privacy Notice explains how we collect and use your personal data when you interact with the Website and use our services through the Website (hereinafter the «Platform»). This Notice, together with our Terms and Conditions, is available on our Platform and describes how we process and collect any personal data you provide to us. By visiting our Platform, you accept and agree to this Notice.

If you do not agree with this Privacy Notice and do not wish to provide the personal information we require, please do not use this Platform.

In this Privacy Notice you can find information on how you can help ensure your personal data is handled responsibly and in accordance with applicable data protection law.

This Privacy Notice applies to the personal data of EU citizens; all other players will be treated in accordance with local law.

Contact

We have appointed a Data Protection Officer (hereinafter «DPO»). If you have any questions about the processing of your personal data, including requests to exercise your legal rights, you may contact our data protection specialist at help@streek.one. We aim to respond to any request within thirty (30) calendar days. In some cases it may take longer than a month if your request is particularly complex or you have made several requests. In that case we will notify you and keep you updated.

Types of personal data we collect

We collect and process the following personal information, grouped into the following categories:

Identity data includes first name, maiden name, last name, username or similar identifier, title, date of birth and customer identifier.

Contact data includes residential and billing address, email address and telephone number(s), as well as your Telegram username.

Financial data includes details about the sources used to fund your account with us, as well as cryptocurrency wallet, payment card or payment account data, including information contained in bank statements.

Transaction data includes details about deposits and withdrawals, bets and other information about games you have played on our platform.

Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform.

Usage data includes information about how you use our platform and the products and services offered on the platform, your username and password (in encrypted form), information about games played, login and logout times, duration of play, information about bonuses and promotions claimed, and your responsible gaming and AML classification.

Marketing and communications data includes your preferences for receiving marketing from us and our third parties and your communication preferences.

We may also collect additional information about you when you provide it to us through our services. We do not collect special categories of personal data.

How we collect your personal data

We use various methods to collect personal data from and about you:

Direct interactions: you provide personal data when you interact with us directly (for example when you register on the Platform, contact support through your user profile or subscribe to newsletters).

Third parties or public sources: we may receive personal data about you from public records or third parties (for example through Platform technologies). Such third parties include our affiliates, public authorities, public websites and social networks, suppliers and vendors.

Purposes and legal bases for processing your personal data

To perform our contract with you, i.e. our Terms and Conditions, we process data to: administer and manage our customer relationship; carry out operations related to your participation in gaming; conduct security checks; process and verify your bets and other online transactions, including payments.

To comply with our legal and regulatory obligations: monitor gameplay and transactions; provide tools to control gaming behaviour; carry out age and identity verification procedures.

For our legitimate business interests: contact you about our services; provide personalised services and feedback; perform statistical analysis; investigate complaints and prevent malpractice.

In line with your preferences and on the basis of your consent: tailor marketing materials and platform features; send marketing communications.

Sharing your personal data

We share personal data with analytics companies, advertising agencies, social media companies, risk and fraud agencies, customer service agencies, regulators, credit reference agencies, game suppliers and payment providers.

We may disclose anonymous data (for example aggregated statistics) about players for lawful purposes; such statistics will not identify you personally.

Sometimes law, court order or a public authority may require us to disclose certain types of personal data. We may transfer your personal data to organisations that provide verification services to us. For more information you can contact our DPO at help@streek.one.

International transfers

We transfer personal data to organisations outside the European Economic Area («EEA») in connection with providing services and for the purposes listed above. Where data is transferred outside the EEA, we will do so using standard contractual clauses or other appropriate safeguards.

Retention of your personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Under regulatory requirements, much of your data is stored for as long as you are registered on the Website. When an account is closed, data is deleted unless the law requires retention (for example, at least five years after deletion of a player’s gaming account).

Your rights under applicable data protection law

You have the right to: information about how we use your personal data; access; erasure; object to processing; rectification of inaccurate data; restriction of processing; data portability; explanation of automated decisions; lodge a complaint with a supervisory authority; withdraw consent via help@streek.one or your account settings.

Withdrawal of consent

Where we process your personal data on the basis of your consent, you may withdraw consent by changing your account settings. You may opt out of marketing emails using the link in each email. Service messages about changes to terms may still be sent after you opt out of marketing.

Automated decision-making and profiling

We are required by law to take measures to meet rules on anti-money laundering, counter-terrorist financing, fraud and responsible gaming. To do so we may rely on programmes that monitor player behaviour and use segmentation, including for marketing.

Data security measures

We have implemented measures to protect your data against unauthorised access, alteration, disclosure and destruction.

Translations of this Notice

We have translated this Privacy Notice from English into other languages. In case of discrepancies, the English version prevails.

Amendments

This Notice may be updated from time to time. The current version is always available on the Platform. We will notify you of material changes by email and/or on the Platform before they take effect.

Responsible gaming policy

This Website (hereinafter the «Website», «We», «Us» or «Our») is here to provide an enjoyable gaming experience and to acknowledge our responsibility to prevent harmful behaviour. We advise all players to consider the following and not to gamble irresponsibly.

Play responsibly

• Gambling should be entertainment, not a way to make money.
• Always play in moderation.
• Avoid chasing losses.
• Keep track of the time and money you spend while playing.
• Set time and/or monetary limits.
• Balance your activities so that gambling does not affect your daily responsibilities.
• Only gamble when you are sure you can afford any losses.
• Take a break from play when you feel you need one.

Do you think gambling may be a problem for you or someone you know?

Ask yourself the following questions if you are concerned that gambling is negatively affecting your life or the life of someone close to you.

• Do you feel that gambling affects your work?
• Have you argued with family or friends about how much you gamble?
• Do you feel guilt or regret when you lose a lot of money?
• After losing, do you feel an urge to win back your losses?
• Have you ever borrowed money to fund gambling?
• Do you see gambling as a source of income?
• Have you ever sold personal belongings to fund gambling?
• Have you ever gambled longer than you planned?
• Have you played until you ran out of money?
• Do you place gambling above other responsibilities in your life?

If you answer «yes» to most of these questions, you (or someone you know) may be experiencing difficulties with gambling. Below we list professional organisations that can help.

Organisations that support players

Gamblers Anonymous, gambling therapy and GamCare can provide advice and support.

How we can help

We advise any player concerned about their gambling behaviour to take a break by self-excluding from their gaming account. Self-exclusion will block your account for at least six months and marketing communications will not be sent.

Contact our customer support at help@streek.one at any time to request this. A seven-day cooling-off period is also available. We recommend that you contact any other gaming sites where you hold an account and request self-exclusion there as well.

Gambling and minors

To play on the Website, players must reach the legal gambling age in their jurisdiction (not less than 18 years). Parents are advised to protect devices with passwords, not leave accounts unattended, ensure payment details are not accessible to children and not save passwords on shared computers.

Self-restriction policy

Introduction

This Self-Restriction Policy sets out the procedures and guidelines established by the Website (hereinafter the «Platform», «Website» or «We») to promote responsible gaming and support players who wish to refrain from using our platform.

If you feel you are spending more than you can afford, or if gaming begins to interfere with your daily life, the Website strongly recommends considering personal limits on time or deposits or activating the «Cooling-off» or «Self-exclusion» features.

Self-assessment

The statements below can help identify whether you may have a gaming problem. If three or four apply to you or a friend, we recommend seeking professional help: thoughts about gaming occupy most of your time; you need to stake larger amounts to enjoy yourself; difficulty controlling emotions; aggression after losses; unsuccessful attempts to stop; irritability when cutting down; using gaming to escape problems; chasing losses; lying to loved ones about gaming; unlawful acts to fund gaming; worsening relationships, career or education because of gaming; expecting others to fix financial problems caused by gaming.

Self-control

Play for a limited time (timer, alarm). Manage your budget carefully—do not borrow money to gamble. Find a new hobby. Do not play when depressed or stressed. We strongly advise against consuming alcohol before or while playing.

If you need help with limits, cooling-off or self-exclusion, contact us at help@streek.one or via live chat.

Personal limits

Through support you can set: a deposit limit (day/week/month); a loss limit (based on the initial deposit); a betting limit.

Self-restriction

Cooling-off: 24 hours, 7 days, or 1 or 3 months—no deposits or promotions; withdrawal of remaining balance may be possible. Request via help@streek.one or chat. Shortening a cooling-off period takes effect within 24 hours of the request.

Self-exclusion: block for a chosen period or full closure; identity verification required; 24 hours to withdraw after confirmation; marketing stops; when the period ends, we notify you by email and next steps depend on your response.

We recommend withdrawing funds before activating cooling-off or self-exclusion. After activation, financial activity on the account is limited in line with the rules.

Conclusion

By implementing this Self-Restriction Policy, we aim to promote responsible gaming behaviour and support informed choices by players.

Terms and conditions

General terms and conditions

These General Terms and Conditions govern use of the games offered on this site (the «Platform», «Website», «We»). Together with the Privacy Notice, Fairness Policy, Responsible Gaming Policy, Self-Restriction Policy, AML&KYC Policy, Dispute Resolution Policy, and promotion and bonus terms, they form the agreement between the Player («You») and the Website.

Read the Terms carefully before accepting. If you do not agree, do not register or use the Platform. Continued use constitutes acceptance. The current version is available in the site footer; we recommend checking for updates periodically. In case of discrepancies, the English text prevails over translations.

Platform operator

The Platform is operated by a service provider. For enquiries, contact support: help@streek.one

Changes to the terms

The Website may amend the Terms to comply with law. Players are notified on login; new Terms must be accepted to continue use. Withdrawal of previously deposited funds if you disagree remains available within the limits set out in the rules.

Legal requirements and AML

Services are available to persons aged 18 and over who meet the minimum legal age in their country of residence. The Website may request KYC documents at any time. In some jurisdictions online gaming is unlawful—the Player is responsible for the legality of their use.

Registration and transfers from certain jurisdictions are prohibited (including under FATF lists and specific countries set out in the full Terms on the Platform). VPNs/proxies to circumvent restrictions are prohibited. Funds in the account must be of lawful origin.

Registration and account

Registration via Telegram, email, phone or other methods offered. One gaming account per player. Information must be accurate; duplicate accounts are prohibited. The Website may request verification (including where cumulative deposits reach USD 2,000 within 180 days). Non-compliance may lead to blocking.

Authentication, username, password and security

You are responsible for keeping your login and password confidential and for all activity on the account. Report unauthorised access immediately to help@streek.one.

Deposits, withdrawals and wagering

The Platform accepts cryptocurrencies and other methods shown on the site. Card payments are processed by third-party providers. Funds must be deposited only from accounts/wallets that belong to you. Withdrawal limits, KYC checks and processing times apply (typically up to 24 hours, with details in the interface). Withdrawal may require wagering of the deposit (including sports/casino bets under Platform rules).

Blocking and account closure

You may request blocking from your registered email. The Website may block accounts for breach of the Terms. Data retention and withdrawal on closure are as described in the Privacy Notice and internal rules.

Errors and limitation of liability

The Website may void bets accepted in error. Services are provided «as is»; liability is limited to the fullest extent permitted by law.

Marketing, cookies and complaints

Cookies and analytics are used. To opt out of marketing, use help@streek.one, chat or profile settings. Direct complaints to support first: help@streek.one (see also the Dispute Resolution Policy).

Miscellaneous

Assignment by the Website is permitted where it maintains or improves terms for the Player. Force majeure excuses delays. If part of the agreement is invalid, the remainder remains in effect. Links to third-party sites are for information only.

AML&KYC policy

This policy is designed to prevent money laundering and the financing of crime through customer identification and risk assessment. Compliance is overseen by a designated officer (AMLCO) under company management.

Purpose and standards

We apply multi-level identity and transaction checks, take into account applicable EU directives and regulations and other norms, and maintain an AML programme consistent with industry practice.

Verification stages (summary)

Step 1: mandatory questionnaire/data for withdrawal (full name, date of birth, address, nationality, etc.).

Step 2: at deposit/withdrawal/transfer thresholds—upload of ID with security features, electronic checks; proof of address where required.

Step 3: at higher thresholds—source of funds (SOW) and additional documents.

KYC and prohibited customers

We do not accept customers from certain jurisdictions or persons in restricted territories (including FATF-listed countries), as set out in the full policy on the Platform. Requirements for photos of documents and checks are detailed in the account area and support instructions.

Monitoring and retention

Transactions are monitored; suspicious activity is reviewed and, where necessary, reported to regulators. KYC and transaction records are kept for at least the statutory periods (typically up to ten years), with appropriate data safeguards.

Contact

For AML/KYC questions and complaints about verification procedures: help@streek.one